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Welcome to Asmaraloka. We are committed to creating a seamless and enjoyable shopping experience. Please take a moment to review our exchange and refund policy before making your purchase.

1. Exchanges for Defective Items

Every piece is carefully inspected before shipment. However, if you receive an item with a manufacturing defect, we are happy to assist with an exchange.

To request an exchange:

• Contact us within 5 days of receiving your order via email: asmaralokahq@gmail.com or WhatsApp Customer Service at 013-3074212.
• Kindly provide your order number, clear photographs of the defect, and a brief description of the issue.
• Once the defect has been verified, we will arrange an exchange, subject to stock availability.
• If the item is no longer available, we will discuss suitable alternatives. Should no suitable replacement be available, a refund will be issued.
• Returned items must be unworn, unwashed, and in their original condition with all tags attached.

2. Refunds

Refunds are only applicable for verified defective items when an exchange cannot be fulfilled due to unavailable stock.

• Approved refunds will be processed to the original payment method within 7–14 working days after the returned item has been received and inspected.
• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer.

3. Important Notes

• We are unable to offer exchanges or refunds for changes of mind, or colour preferences.
• Detailed size and measurement guides are provided for each design. We encourage you to review them carefully before placing your order to ensure the best fit.
• Asmaraloka reserves the right to decline any exchange or refund request that does not meet the conditions outlined above.

Thank you for choosing Asmaraloka. We sincerely appreciate your support and are always here to assist should you require any help.

With love,
Asmaraloka.

Caring for Your Scarf

To preserve the beauty, softness, and longevity of your scarf, please follow these care guidelines:

• Do not bleach or use harsh chemicals.
• Store folded in a clean, dry place when not in use.
• Avoid contact with sharp accessories or rough surfaces that may snag delicate fibers.

With proper care, your scarf will remain a timeless piece that complements your style for years to come.

Caring for Your Vintage Watch

Designed to be worn and enjoyed every day, your Asmaraloka vintage watch combines timeless character with everyday versatility.

• Water-resistant for daily activities such as hand washing and light splashes.
• Avoid prolonged exposure to water, hot showers, swimming pools, or saunas unless otherwise specified.
• Keep away from direct contact with perfumes, colognes, lotions, and other chemicals that may affect the watch's finish and seals.
• Clean regularly with a soft microfiber cloth to maintain its appearance.
• Store in a cool, dry place when not in use.

Each vintage watch carries its own history and character. Natural signs of age are part of its unique charm and authenticity.