Shipping Policy

Where we ship

We currently ship throughout Peninsular Malaysia and East Malaysia (Sabah & Sarawak). International shipping is not available at this time — sign up for our newsletter to hear when it is.

Shipping rates

• Free shipping on all orders above RM 200.
• Peninsular Malaysia (below RM 200): flat rate of RM 10.
• East Malaysia (below RM 200): flat rate of RM 18.

The exact shipping fee for your order is calculated and shown at checkout, before you proceed to payment.

Processing time

Orders are processed and packed within 1–3 working days of payment being confirmed. Working days exclude weekends and Malaysian public holidays.

During festive seasons (Hari Raya, Christmas, New Year) and major sale events, processing may take an additional 1–2 working days. We will note this on the storefront when it applies.

Delivery time

Once dispatched, expected delivery windows are:

• Peninsular Malaysia: 2–4 working days
• East Malaysia: 3–7 working days

These are estimates provided by our courier partners. Actual delivery may vary due to weather, festive volume, or remote delivery locations.

Tracking your order

As soon as your order is shipped, you will receive a confirmation email with your tracking number. You can track at any time:

• On our Track Order page using your order ID, or
• By following the courier link in your shipping confirmation email.

Tracking updates may take a few hours to appear after dispatch — this is normal.

Shipping partners

We use EasyParcel as our shipping aggregator. EasyParcel routes your parcel to the most suitable courier (J&T, Skynet, DHL eCommerce, Poslaju, Ninja Van, etc.) based on destination and weight. The exact courier handling your parcel will be shown in your tracking email.

Delivery address

• Please double-check your shipping address at checkout — once an order is dispatched, the address cannot be changed.
• If you realise the address is wrong before dispatch, contact us immediately using the details below.
• We are not liable for parcels delivered to an incorrect address provided by the customer.

Failed deliveries

If the courier cannot reach you after multiple delivery attempts, the parcel will typically be returned to our atelier. We will reach out to arrange a re-delivery, which may incur additional shipping charges payable by you.

Lost or damaged parcels

• If your tracking shows no movement for more than 10 working days, contact us and we will open a trace with the courier.
• If your parcel arrives visibly damaged, take photos of the outer packaging before opening it and contact us within 48 hours.
• Once a courier confirms loss or damage during transit, we will arrange a replacement at no additional cost (subject to stock).

Customs and duties

No customs duties apply to domestic Malaysian shipments. International shipping is not currently offered.